Frequently Asked Questions
Everything you need to know about Nexis AI capabilities, setup requirements, phone forwarding, hospitality workflows, and subscription policies.
What is Nexis AI and how does it answer phone calls?
Nexis AI is our intelligent, conversational voice receptionist engine. When a customer dials your business number, calls can be answered directly or forwarded after a specific number of rings. Nexis AI listens, understands natural human phrasing, and responds within milliseconds using only your approved knowledge base.
Will callers know they are speaking with an AI?
Yes. In accordance with responsible AI standards and our AI Disclosure Policy, Nexis AI transparently introduces itself as an automated AI assistant dedicated to helping callers quickly without hold times.
How does Nexis AI support busy hospitality venues during peak service?
During dinner rushes, lunch services, or weekend events, front-of-house staff are often unable to reach the phone. Nexis AI answers multiple calls simultaneously, captures booking inquiries with date, time, and headcount, logs dietary restrictions, answers venue FAQ questions, and texts confirmation summaries directly to callers.
Does Nexis AI automatically confirm table bookings without staff approval?
By default, Nexis AI operates as an intelligent enquiry triage assistant—gathering all required details and alerting your team so that staff maintain ultimate control over table allocation. Real-time direct table locking into platforms like SevenRooms requires verified API credentials.
Do I have to change my existing business phone number?
No! You can keep your existing landline or mobile number. We simply provide you with a dedicated Nexis routing line, and you configure standard conditional call forwarding (e.g., forward when busy, forward after 3 rings, or forward after-hours).
How long does onboarding and configuration take?
A standard setup typically takes between 24 and 48 hours once your approved business guidelines, trading hours, and escalation rules have been submitted.
What happens when a caller has an urgent emergency?
You can define priority escalation rules. If a caller mentions an emergency (such as a burst pipe, severe allergy, or VIP customer request), Nexis AI can initiate a live warm call transfer to an on-duty mobile number or dispatch an immediate priority SMS alert.
What is the missed-call text-back feature?
If an incoming caller disconnects before speaking or if an incoming call is dropped, Nexis Growth automatically sends a polite, friendly SMS to the caller's mobile within seconds: 'Hi, thanks for calling [Your Business]. How can we assist you today?' This helps re-engage prospective customers.
How is caller information and data stored?
All caller transcripts, audio recordings, and contact details are encrypted in transit and at rest using industry-standard protocols. We never sell customer data to third-party advertisers. See our Privacy Policy for full details.
How do subscriptions and billing work?
Nexis Growth subscriptions are billed on a predictable recurring schedule based on your selected plan (Starter, Growth, Scale, or Enterprise). Plan details and allowances are verified with you prior to setup, and you can cancel anytime with standard notice as described in our Billing Policy.
Have a specific operational question?
Our technical support and sales specialists are available to review your existing phone setup, CRM workflows, or multi-venue hospitality needs.