Privacy Policy

1. Introduction

Nexis Growth ("we", "our", or "us") provides AI-powered telephone reception, conversational messaging, and automated business workflows for commercial clients worldwide. We are committed to safeguarding the privacy of our website visitors, registered business clients, and the callers who interact with our automated reception systems.

2. Information We Collect

Depending on your interaction with Nexis Growth, we collect:

• Client Account Data: Name, business name, email address, telephone number, billing preferences, and configuration instructions.
• Caller Telephony Data: Inbound caller phone numbers, call audio recordings, speech-to-text transcripts, caller timestamps, inquiry parameters (e.g. reservation preferences, dietary restrictions, property addresses), and structured lead outputs.
• Website & Analytics Data: IP address, device type, browser characteristics, and navigation behavior.

3. How Information is Used

We process data exclusively for:

• Delivering automated voice reception and customer support triage services;
• Generating and transmitting inquiry notifications and SMS summaries to clients;
• Maintaining system reliability, safety guardrails, and speech recognition accuracy;
• Invoicing and administrative communications.

We do NOT sell, lease, or monetize personal customer or caller data to advertising networks.

4. Sub-Processors & Infrastructure

To provide low-latency voice reception, we utilize industry-standard cloud and telecommunications infrastructure (such as carrier-grade telephony providers, speech-to-text processing clusters, and secure database hosting). All sub-processors are bound by strict confidentiality and data processing covenants.

5. Data Retention & Deletion Rights

Customer data retention periods are defined by your plan settings. Clients may request the export or deletion of their call logs, recordings, or customer contact profiles at any time by contacting support@nexisgrowth.com.