Retailers • Showrooms • Boutiques • Online Brands
Answer Store Inquiries & Returns Without Staff Distraction
In-store retail teams are often serving shoppers at the cash register. Nexis AI handles inbound telephone calls regarding trading hours, stock inquiries, return guidelines, and pickup orders.
Click & Collect / In-Store Pickup
Explains collection procedures, required identification documents, parking docks, and store opening times.
Return & Exchange Guidelines
Provides standard approved policy answers regarding 30-day receipt requirements, warranty claims, and exclusions.
B2B & Wholesale Enquiry Triage
Captures corporate gifting, commercial supply, and wholesale volume inquiries and alerts your wholesale manager.